Customer Retention Services

What’s included

1. Cohort and repeat purchase analysis
2. Customer segments by value and behaviour
3. Onboarding, win-back and loyalty journeys
4. Email, SMS and WhatsApp messages for each journey
5. Churn signals and how to act on them
6. Reporting on retention and lifetime value

Who it’s for

• Start-ups and new products

  You need a clear plan for finding your first or next group of customers.

• E-commerce and D2C brands

  You sell online and want growth that holds up after the ads are paused.

• Businesses that have stalled

  What worked before has slowed and you need to find the next lever.

How it works

1. 01

   Audit

   Review your numbers, channels and customer journey to find where growth is blocked.

2. 02

   Plan

   Agree the targets and a short list of the changes to try first.

3. 03

   Launch & Manage

   Run the work in short cycles and keep what moves the numbers.

4. 04

   Report

   Regular updates on what was tested, what it showed and what comes next.

Related services

• Go-to-Market Strategy →Positioning, channels and launch plan for a new product or market.
• Growth Strategy & Experimentation →A growth model and a steady run of experiments against it.
• E-commerce Growth →Acquisition, conversion and repeat purchase for online stores.
• Marketplace Management →Listings, ads and operations on Amazon, Flipkart and other marketplaces.
• Quick Commerce Growth →Visibility and sales on Blinkit, Zepto, Swiggy Instamart and other quick commerce apps.
• App Growth & ASO →App store optimisation and install campaigns that lead to active users.